FAQs
Refunds & Returns
How Do I Request A Refund?
How Do I Request A Refund?
To request a refund, simply contact us through email with your order number as a subject title.
How Do I Return?
How Do I Return?
For returns, please email sales@lemed.com.sg with the subject 'Returns' and include your order number, name and the reason for the return.
Please note that "To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase such as a photo of the goods."
What Is Your Return Policy?
What Is Your Return Policy?
We do not accept returns for perishable items. However, if you receive a damaged or incorrect product, please contact us within 24 hours with a photo, and we’ll arrange a refund or replacement.
How Long Does It Take To Process A Refund?
How Long Does It Take To Process A Refund?
Refunds are usually processed within 3-5 working days.
Ordering
How do I place an order?
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to create an account or log in before confirming your order.
Is there a minimum order amount?
Is there a minimum order amount?
Yes, the minimum order amount is SGD100.
I am having issues logging in / placing an order.
I am having issues logging in / placing an order.
If you are having issues with logging in or ordering, please clear your cache and refresh the website. If the problems persist, please do not hesitate to contact us.
I requested that my password be sent to me but I can't find it in my inbox.
I requested that my password be sent to me but I can't find it in my inbox.
Please check your junk / spam folder. The reset password email is sent out very quickly so if you don’t see it within 5 minutes, do let us know.
Is there a self collection option?
Is there a self collection option?
Yes, For those who wish to pick up their items can simply follow these steps: Under "Checkout" Choose the option "Pickup In Store" And Wait for a confirmation email!
Delivery & Pickup
Where do you deliver in Singapore?
Where do you deliver in Singapore?
We deliver islandwide, including Sentosa and most offshore islands. Some restricted zones may incur extra charges.
What are your delivery hours?
What are your delivery hours?
Deliveries are available daily from 11:00 AM to 6:00 PM, excluding Sundays and public holidays.
How much is the delivery fee?
How much is the delivery fee?
- If Orders are SGD 100 & above its Free delivery
- If Orders are below SGD 100 there will be a delivery charge of SGD 20
Do you offer same-day delivery?
Do you offer same-day delivery?
Yes! Same-day delivery is available for orders placed before 8:00 AM, subject to slot availability.
Products & Freshness
Are your fresh products really fresh?
Are your fresh products really fresh?
Absolutely. We source our produce daily and maintain a cold chain from our warehouse to your doorstep to ensure freshness.
What if an item is out of stock?
What if an item is out of stock?
If an item is unavailable, we will either replace it with a similar product (with your consent) or issue a refund.
How do you ensure food safety?
How do you ensure food safety?
All products are handled in accordance with SFA (Singapore Food Agency) guidelines.
Payment
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, MasterCard, AMEX, PayNow, PayLah!, and GrabPay. All transactions are secured and encrypted.
Can I use promo codes or vouchers?
Can I use promo codes or vouchers?
Yes! You can apply valid promo codes at checkout. Only one code can be used per order.
After Applying Discounts Why Am I Getting Charged For Delivery After Reaching $100?
After Applying Discounts Why Am I Getting Charged For Delivery After Reaching $100?
Free delivery is based on the final amount you pay after all discounts.
So if your total is $100 but you use a $10 discount code, your final amount becomes $90 — and that means delivery charges will apply.
To get free delivery, make sure your total after discounts is $100 or more.
